Returns & Exchanges
At Netvue, we stand by the quality of our smart home security products and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your device in its original condition for a full refund or exchange.
Initiate Your Request
Contact our support team through the official Netvue website or mobile app within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all cables, mounts, and manuals that were originally included in the box.
Ship to Netvue
Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number for reference.
Inspection and Refund
Once our technicians receive and inspect the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing